Signed in as:
Signed in as:
Article 1: Purpose and definitions
By instructing and ordering services from SIMPLY LONDON, you acknowledge that you have read, understood and accepted, without reserve, these Terms and Conditions.
The terms "client", "you" and "your" mean the customer.
The terms "we", "SIMPLY LONDON" and "our" mean SIMPLY LONDON.
Article 2: SIMPLY LONDON consultation services
For details of all our services see: www.simplylondonrelocation.com .
SIMPLY LONDON undertakes to advise clients to the best of their knowledge, but cannot be liable for any of the content disclosed during the Consultation, or in the accompanying documents and correspondence.
SIMPLY LONDON reserves the right to exclude some of the client's questions if they fall outside of the scope of a consultation.
Any additional work required from SIMPLY LONDON following the consultation will be quoted separately.
Article 3: Price, payment and work cancellations
All consultation prices quoted include VAT and other applicable taxes.
All consultations are payable fully in advance.
Should an order be cancelled, any work already carried out shall be charged in full (100%), plus any fees and expenses incurred by SIMPLY LONDON in relation to the work or as a result of the cancellation.
Article 4: Complaints
Complaints regarding the delivery or quality of services requested by the client may only be considered if submitted by registered letter with recorded delivery no later than 15 working days after the completion of the relevant services.
Liability on the part of SIMPLY LONDON shall be limited to a maximum of the amount of the relevant part of the invoice.
Should we reject your complaint, you may make take your complaint to the Property Redress Scheme, of which we are members.
Article 5: Limitation of liability
SIMPLY LONDON cannot at any time be held responsible for direct or consequential damages in relation to agreements between the customer and third parties, even where SIMPLY LONDON has acted as agent or intermediary in such agreements.
None of provisions of these general conditions shall be taken to exclude or limit the liability of SIMPLY LONDON in relation to loss or damage involving death or bodily injury arising from negligence on the part of SIMPLY LONDON.
Article 6: Force majeure
SIMPLY LONDON cannot be held responsible for breach of any contractual obligation in the event of force majeure events or accidents, including but not limited to disasters, fires, internal or external strikes, internal or external failures or breakdowns, or in general any event preventing the proper transmission and/or performance of orders (this includes but is not limited to incomplete/delayed information provided by the customer).
Article 7: Severability
Should any provision of these terms and conditions be declared invalid, the remaining provisions shall remain in full force and effect.
Article 8: Confidentiality
SIMPLY LONDON undertakes to treat all documents and information provided by the customer as confidential and not to disclose any information to third parties, except where required for the performance of the service.
SIMPLY LONDON processes personal data in accordance with the applicable data protection laws such as the General Data Protection Regulation (EU) 2016/679 (GDPR), the UK Data Protection Act (as amended or replaced) and any other applicable data protection or electronic privacy laws, regulations and decisions in force.
For information on your personal data rights, please consult our privacy and personal data charter on the www.simplylondonrelocation.com site.
Article 9: Anti-money laundering
As a service provider, we are obliged to identify our customers in order to comply with anti-money laundering regulations.
These obligations include establishing the identity and domicile of our customers.
We also reserve the right to request confirmation of the source of funds passing through the account held by SIMPLY LONDON to/from a customer or third party account and to report transactions to the Serious Organised Crime Agency (SOCA), without prior notice, should SIMPLY LONDON have any doubt regarding the source of funds.
Article 10: Applicable law and disputes
By express agreement between the parties, this agreement is governed by and subject to English law.
This agreement is written in the English language. Should it be translated into one or more languages, the English version shall prevail in the event of inconsistencies or disputes.
The Courts of London shall have exclusive competence to hear all disputes, including cross claims and joinders, regarding the performance of the services provided or the enforcement of any provision of these terms and conditions.